Welcome to VFairs. This privacy policy explains, in plain language, how personal information is handled when a visitor reads the website, sends an enquiry, or opens a conversation with the VFairs team. The developer behind the products, the website and the engineering practice is VFairs, a trusted builder of computer integrated systems, custom software architecture and cloud infrastructure for operators across the United States.
The company that owns and operates this website and the associated services is VFairs LLC, a registered limited liability company with its registered office at 539 W Commerce St # 2190, Dallas - 75208-1953, United States (US). Throughout this policy the words the Company and we refer to VFairs LLC and to its authorised staff.
This policy applies to information gathered through the website, through written correspondence such as email, and through telephone calls that a member of the public, a client or a prospective client places with the team. It also applies where information is shared with us during a discovery call, a scoping session or a general request for help. The policy does not apply to any third party website that happens to be linked from one of our pages, because every one of those sites maintains its own rules, its own standards and its own responsibilities.
We recommend that every visitor read this policy carefully before providing any information. By continuing to use the site or by sending an enquiry you confirm that you have read and understood this policy. If you cannot agree with the practices described below, you remain free to browse without submitting personal details, and you may still telephone the desk for a direct conversation.
VFairs LLC acts as the data controller for the personal information described in this policy. Being the controller means that the Company decides why such information is needed and how it is handled for the purposes of service, support and lawful business communications.
The full registered details of the controller are as follows: VFairs LLC, 539 W Commerce St # 2190, Dallas - 75208-1953, United States (US). The working email for all privacy matters is talk@vfairs.lol and the desk telephone number is +15016677790.
Should a question about privacy ever need to be raised, the first point of contact is always the same email address used for general correspondence. A member of the team reads every privacy request personally and responds within a reasonable period and usually within one business week. If a specific request cannot be resolved to your satisfaction, guidance about escalation to the relevant supervisory authority is provided on request.
The Company collects only the information that is genuinely needed to answer an enquiry, to maintain the security of the site, or to meet an obligation imposed by law. No information is gathered for its own sake, and no personal details are collected unless there is a clear and legitimate purpose attached to them.
The categories broadly fall into three groups. The first group is information that you choose to give directly, such as your name, your email address, your telephone number and the contents of your message. The second group is technical information collected automatically as you browse, such as your internet protocol address, the type and version of your browser, your operating system, the pages you view and the approximate time of your visit. The third group is limited information related to enquiries you raise, such as the subject headings of messages and the dates on which correspondence takes place.
Where a client proceeds to purchase services, additional business details may be collected, including billing data and the contact information of the person authorised to manage the account. These details are collected only after a clear relationship has begun and only to the extent required to deliver and invoice the agreed work. Detailed technical data held on behalf of a client is governed by the separate contract made with that client rather than by this policy.
Most personal information reaches the Company because a person decides to send it. The clearest example is the call slip form on the contact page, which asks a visitor for a name, an email address, a subject and a message. That form exists so that a genuine question can reach the right engineer with enough context to draw a useful answer.
When you write to talk@vfairs.lol directly, the message itself, your return address and any attachment you include are all treated as information you have chosen to give. The same applies when you telephone +15016677790 and leave a name or a callback number, or when you provide a business card or a set of notes during a discovery meeting.
Please do not send sensitive personal information through any public channel unless it is truly required for the matter in hand. If a project genuinely calls for the handling of special categories of data, the discussions should happen only after a written engagement exists and only through the protected channels the Company will specify at that time. Uninvited sensitive details in a general message are best avoided, because public mail is not the right place for them.
Like most professionally operated websites, our hosting platform automatically records a small amount of technical information with each request served. These records commonly include the internet protocol address of the device making the request, the date and time of the request, the page requested, the referrer that led the visitor here, and the general type of browser in use.
This technical record is gathered for reasons of security, stability and diagnosis. It allows the team to notice unusual traffic patterns, to block attempts that look automated or hostile, and to correct faults when a page occasionally fails to load as intended. None of this technical information is used to build a profile of a named individual, and none of it is sold or given away to advertisers.
In some cases aggregated statistics about the whole audience, such as the number of visitors in a month or the most popular pages, may be reviewed internally to keep the site useful and readable. Such statistics are always presented in a form where no single visitor can be identified from the numbers.
Every item of personal information held by the Company has a specific reason attached to it, and that reason is reviewed honestly from time to time. The principal reasons are set out here so that nothing about the process remains hidden.
Where the privacy rules of applicable law require a stated basis for processing, the Company relies on the grounds described in this section. A single piece of information can often be supported by more than one ground at the same time.
The primary ground is consent. When a visitor freely chooses to send an enquiry or to enter details into the call slip form, that action serves as clear consent for the Company to process those details for the purpose of replying. Consent given in this way can always be withdrawn by writing to the desk and asking that the information be removed.
The second ground is the legitimate interest of running a responsive business. Answering enquiries, maintaining the safety of the site and keeping ordinary business records all rest on a legitimate interest that plainly does not outweigh the rights of the individuals concerned. The third ground is the performance of a contract, which applies once a client has commissioned work and the Company must use contact and billing details to carry it out. The final ground is compliance with a legal obligation, which applies where a specific law requires the Company to hold or to share certain records.
Personal information is used strictly for the purposes set out in this policy and never for purposes that would come as an unreasonable surprise. The dominant uses are described below.
The Company does not sell personal information, does not rent customer lists, and does not use personal information for the purpose of marketing unrelated products owned by other companies. Where a marketing message is ever sent to an existing contact, it always carries an easy way to stop future messages.
To run a reliable business the Company works with a small number of specialist service providers. These providers may include companies that host the website, companies that supply web analytics, tools that support email delivery, and systems that handle accounting and bookkeeping.
Each provider receives only the information needed to perform its role. A hosting company sees the standard request logs described earlier. An email provider holds copies of correspondence that passes through its network. An accounting tool holds invoice records and the billing details attached to them. None of these providers is allowed to use the information for its own separate purposes, and each operates under a contract that demands appropriate protective measures.
The Company reviews its list of providers from time to time and asks for evidence that each one maintains sound security practices. When a provider can no longer meet the standard expected, alternative arrangements are made and the switchover is managed so that the protection of your information never drops in the meantime.
Personal information is kept only for as long as it is genuinely needed for the purpose for which it was collected. When the purpose is done, the data is deleted or anonymised in the normal course of housekeeping.
Enquiry correspondence is normally reviewed regularly and deleted once the conversation is resolved and no active project or financial record depends on it. Accounting records, by contrast, are held for the period required by tax law before they may be removed. Server and request logs are typically overwritten on a rolling schedule so that old technical records do not linger longer than their security value justifies.
Where a client relationship continues, contact details are kept for the life of the relationship and for a short, sensible period afterwards so that warranty and support obligations can be honoured. Clients may ask at any time to be reminded of what is held or to have non-essential details removed, and such a request is honoured without penalty.
The Company takes the protection of personal information seriously and applies reasonable technical and organisational controls to keep it safe. Access to correspondence and account records is limited to the people who need it in order to do their work, and this site is served over an encrypted connection so that ordinary browsing travels safely.
Standard measures include the use of encryption during transmission, the restriction of administrative access, the careful management of any passwords used, and the periodic review of who within the organisation holds permission to view sensitive records. Devices used for business are protected, and confidential documents are not left in public places.
No method of transmission over the internet and no method of electronic storage is completely secure, so the Company cannot promise absolute protection. That honest limitation is why sensitive information is treated with restraint in the first place, and why every visitor is invited to keep genuinely private material out of ordinary mail unless a protected route has been agreed.
The privacy law that applies to you may grant a set of clear rights over the information the Company holds. Even where no specific law applies to a given visitor, the Company treats every reasonable request with good will and aims to be as accommodating as a responsible business can be.
Depending on your location the rights you may hold include the right to know what information is held, the right to ask for a copy of it, the right to ask for errors to be corrected, the right to ask for the data to be erased where the purpose is finished, the right to restrict how the data is used, the right to have the data moved to another service, and the right to withdraw any consent you previously gave. All of these rights can be exercised simply by writing to talk@vfairs.lol and describing what you would like done.
Before acting on a sensitive request the Company will carry out reasonable identity checks so that information is never handed to the wrong person. A request is normally answered within one month of being received, and if a particular request is complex the Company will say so and explain the small delay. If you believe your privacy rights have not been respected, you may also raise the matter with the appropriate data protection authority in your region.
The services of VFairs are building and engineering services meant for business operators and are not aimed at children. The Company does not knowingly collect personal information from children through the website, and the site contains no content designed to attract a child audience.
If it comes to light that information belonging to a child has been provided by mistake, the Company will delete that information promptly once it is made aware of the situation. Because the site does not run advertising and does not gather information from visitors who merely browse, there is no separate age gate that would otherwise apply.
Parents or guardians who believe that a child has submitted information to the Company are asked to write to talk@vfairs.lol without delay, giving enough detail for the record to be located, and the matter will be handled swiftly and courteously.
From time to time this website, or a message sent by the Company, may mention a link to an external site that provides useful context. Once a visitor leaves this site and visits another, this privacy policy no longer applies to them, because that site sets its own rules under its own policy.
The Company has no control over the content or the practices of external sites and does not assume any responsibility for how they handle information. Visitors who follow such a link are encouraged to read the privacy statement of the destination site before sharing anything personal with it.
The presence of an external link never amounts to an endorsement of that site privacy practices, and the Company does not receive any copy of the information a visitor gives to such a third party through its linked pages.
The Company is based in the United States, and the desk that holds enquiries works from Dallas, Texas. For most visitors, this means that the information they share is stored and handled within the United States, and the protections that apply are those described in this policy.
Where correspondence or a project makes it necessary for information to pass through a service based in another country, the transfer is made only to providers that offer suitable safeguards, such as a recognised certification or a contract approved for cross border data. These safeguards ensure that your information continues to receive a level of protection similar to the one it enjoys at home.
Nothing in this section is intended to claim that the law of the United States is identical to the law of every other country. Instead it is a plain statement of where your data is held and of the care taken when any part of the processing unavoidably touches another jurisdiction.
The Company does not rely on automated decision making to accept or reject enquiries, to fix prices, or to judge any individual. Every message received on the desk is read by a person, and every pricing decision is considered by a member of the engineering or management team.
The only machine involvement in the handling of correspondence is the ordinary routing and filtering that any mail system applies to sort messages and to hold back content that looks like spam. Such filtering is operational and varies with each message rather than building a permanent judgement about the people who send mail.
Should the Company ever introduce automated decision making that could produce a significant effect on an individual, this policy will be updated first to explain what is happening, how a person can ask for a human review, and how they can challenge the outcome.
The Company keeps this privacy policy under review and may revise it whenever the law, the technology or the shape of the business makes that appropriate. The effective date shown at the top of this page states plainly when the current version came into force.
When a material change is made, the Company will update the date and, where the change is significant, draw attention to it through the ordinary channels used to reach existing contacts. Because a visitor may return to the site at any time, the most reliable way to stay informed is to glance at the effective date on this page before trusting an older printed copy.
Continuing to use the website or continuing an existing correspondence after a revision is published will be taken as acceptance of the updated policy. If you would prefer not to accept a particular change, you can simply stop sending new information and ask for your existing details to be handled according to the earlier version that you agreed to.
Questions about this policy and requests to exercise any privacy right are always welcome. The easiest route is to write a short note to the desk email, where a member of the team will read it and respond.
You may reach VFairs LLC at any of the following points of contact: by post at VFairs LLC, 539 W Commerce St # 2190, Dallas - 75208-1953, United States (US); by email at talk@vfairs.lol; or by telephone at +15016677790 during the opening hours of the desk, which run Monday to Friday from 9:00 AM to 6:00 PM Central Time.
Thank you for reading this policy carefully. The same care that the engineers at VFairs bring to a system build is applied to the handling of your information, and the Company is always happy to answer an honest question about how something is treated.